Who are you guys, anyway?
|
| We are the Classroom Media Support department. CMS
is part of the Space Management Office, an Office of Facilities Planning and Management.
All of the Media Support Specialists are trained
professionals with Bachelors degrees and extensive experience in the Audio/Visual or
related fields. We are not students or volunteers. Go to the
About
Us section to learn more. |
How do I get scheduled in a technology room?
|
| Consult your department scheduling coordinator or Timetable
and Classroom Scheduling (TACS). Classroom Media Support has no part in the
scheduling process. There are plenty of technology rooms on campus, but they might not be
open at the specific time and days you want. You can read the
official policy on classroom scheduling here. (Located
on the Space Management Office website) |
How do I make a suggestion about
changes/improvements in a room?
|
| We always welcome suggestions! Go to the
Contact Us page, and fill out the requested
information. Or contact us by the other means listed there. |
How come the rooms I teach in are never
improved?
|
| There are nearly 400 general assignment classrooms
on campus, and we can improve only a few a year. When we decide which rooms to improve, we
take many factors into consideration. Major things like building location, room location,
room size, room layout, etc. can disqualify a room; little things like slope of the floor
or lack of air conditioning can also disqualify a room. |
Why do you support some rooms, and not others?
|
| If it is a General Assignment classroom, and we
installed the equipment, then we support it. However, there are several buildings on
campus that have on-site support (Granger, Engineering, Van Hise, Vilas). It just makes
more sense for the on-site staff to support those rooms. |
Why are some rooms really, really nice, while
others aren't?
|
| We receive funds from the state Instructional
Technology Improvement Program (ITIP) to completely renovate and modernize rooms. It is
extremely expensive to completely renovate a room, so only a few rooms a year can be
completely renovated. We are funded from other sources to install or upgrade technology in
rooms that does not include room renovation. |
How do I get training in a room?
|
| Easy! Just contact us! We're always open to
training and additional instruction in rooms. Go to the
Contact
Us section of this web site to see how. |
What should I do when I have a problem in a room,
right before or during a class?
|
| Don't panic! First, read the instruction and
troubleshooting manual located in the instructor station. All instructional technology
classrooms have an instruction and troubleshooting manual in it (exact location varies
from room to room). If this doesn't help, call that room's Classroom Media Support
Specialist or on-site support. Phone numbers are listed on the Instructor Station or on
the phone itself. All rooms now have phones built-in expressly for this purpose.
A Media Specialist can help you over the phone, or be there in a matter of minutes to
assist. You can also review troubleshooting
tips here. |
How do I get keys to a room?
|
|
Contact any Media
Support Specialist. They can give you a key. Keys are free of charge and you
may keep the key for as long as you teach at UW Madison. |
What should I do if I have a problem in a room
after hours?
|
| Office hours are 7:45am to
4:30pm. If you have a problem in a classroom after office hours,
call that room's Media Support Specialist and leave a message
for them. They will contact you and take care of the problem as
soon as possible |
How can I rent equipment?
|
| Classroom Media Support does not rent equipment.
Consult your department, building resources, LSS or DoIT for equipment rental. |
